SCO printing to HP 4014N from filePro

[Nancy Palmquist]

Steve,

I do know that filePro does not have any PCL6 codes and they are very 
different from PCL5.

I also know that you have many hands in the pot when you are printing 
through a print server.

You have filepro, then the Unix interface, then the print server, then 
the printer setup.

Any of these things can give us fits.

1) lp command should have -o"raw" to tell the interface not to help.  
This works with most laser interfaces.

Try that.  Then you need to try to work the job with as few hands as 
possible.  It seems that the door must change settings somehow. Not sure 
about that.

Nancy


On 7/19/2010 5:08 PM, Steve Wiltsie wrote:
> I have something I don't think I've seen before going on with a new
> LaserJet 4014N at a customer site.  They recently replaced an old HP
> 2015N that had failed with this new 4014N.  We can print to it just fine
> from Windows with either the PCL5 or PCL6 drivers from HP.  The printer
> has the latest firmware installed.  The SCO HPLaserJet driver is still
> the one we have used with the 2015N, so that hasn't changed.
>
> My problem is this:  if the drop-down tray 1 is open and has paper in
> it, filePro print jobs will print properly with pitch, orientation,
> lines per inch, whatever, from that tray.  If that tray is closed, the
> print jobs will come out WITHOUT ANY FORMATTING from the standard tray
> 2.
>
> To fix this I've switched from PCL5 to PCL6 drivers on the Windows
> server to make sure that Windows printing wasn't leaving the printer in
> a state that Unix couldn't overcome but that didn't help.  We have
> rebooted Unix and the printer to clear everything but that didn't help.
> I have updated the printer's firmware.
>
> I've been on the phone with HP tech support who couldn't help me and
> sent me to an Active Chat who couldn't help me and sent me to a phone
> number that turned out to be 'contract support' who couldn't help me and
> sent me back to standard support who kept suggesting that we re-download
> the PCL6 drivers for Windows.  So they weren't too much help in addition
> to being hard to understand.
>
> That's why I'm turning to this group.  Has anyone seen this issue
> before?  If so, what did you do to fix it?
>
> Thanks,
> Steve Wiltsie
>
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-- 
Nancy Palmquist         MOS&  filePro Training Available
Virtual Software Systems    Web Based Training and Consulting
PHONE: (412) 835-9417           Web site:  http://www.vss3.com