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<TITLE>SCO printing to HP 4014N from filePro</TITLE>
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<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">I have something I don</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">t think I</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">ve seen before going on with a new LaserJet 4014N at a customer site. They recently replaced an old HP 20</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">15N that had failed with this new</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">4014N</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">. We can print to it just fine from Windows with either the PCL5 or PCL6 drivers from HP. The printer has the</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">la</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">test firmware installed.</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> The SCO HPLaserJet driver is still the one we have used with</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">the 2015N</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">,</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> so that hasn</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">t changed. </FONT></SPAN><SPAN LANG="en-us"> </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">My problem is this: if the drop-down tray 1 is open and has paper in it, filePro print jobs wi</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">ll print properly with pitch, orientation, lines per inch, whatever</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">,</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> from that tray. If that tray is</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">closed, the print jobs will come out</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">WITHOUT ANY FORMATTING</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> from the standard tray 2. </FONT></SPAN><SPAN LANG="en-us"> </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">To fix this I</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">ve switched from PCL5 to PCL6 drivers on the Windows server to make sure that Windows printing wasn</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">t leaving the printer in a state that Unix couldn</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">t overcome but that didn</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">t help. We have rebooted Unix and the printer to clear everything but that didn</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">t help.</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> I have updated the printer</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">s</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> firmware.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">I</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">ve been on the phone with HP tech support who</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">couldn’t</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> help me and sent me to an Active Chat who</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">couldn’t</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> help me and sent me to a phone number that</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> turned out to be</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">‘</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">contract support</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> who couldn</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">t help me and sent me back to standard support who kept suggesting that we re-download the PCL6 drivers for Windows. So they weren</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">t too much help</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> in addition to being hard to understand.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">T</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">hat’s</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> why I</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">m turning to this group. Has anyone seen this issue before?</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> If so, what did you do to fix it?</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">Thanks,</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">Steve Wiltsie</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN></P>
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