SCO printing to HP 4014N from filePro

[Steve Wiltsie]

I have something I don't think I've seen before going on with a new
LaserJet 4014N at a customer site.  They recently replaced an old HP
2015N that had failed with this new 4014N.  We can print to it just fine
from Windows with either the PCL5 or PCL6 drivers from HP.  The printer
has the latest firmware installed.  The SCO HPLaserJet driver is still
the one we have used with the 2015N, so that hasn't changed.  

My problem is this:  if the drop-down tray 1 is open and has paper in
it, filePro print jobs will print properly with pitch, orientation,
lines per inch, whatever, from that tray.  If that tray is closed, the
print jobs will come out WITHOUT ANY FORMATTING from the standard tray
2.  

To fix this I've switched from PCL5 to PCL6 drivers on the Windows
server to make sure that Windows printing wasn't leaving the printer in
a state that Unix couldn't overcome but that didn't help.  We have
rebooted Unix and the printer to clear everything but that didn't help.
I have updated the printer's firmware.

I've been on the phone with HP tech support who couldn't help me and
sent me to an Active Chat who couldn't help me and sent me to a phone
number that turned out to be 'contract support' who couldn't help me and
sent me back to standard support who kept suggesting that we re-download
the PCL6 drivers for Windows.  So they weren't too much help in addition
to being hard to understand.

That's why I'm turning to this group.  Has anyone seen this issue
before?  If so, what did you do to fix it?

Thanks,
Steve Wiltsie

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.celestial.com/pipermail/filepro-list/attachments/20100719/37b33c5d/attachment.html