[SBU Board] Payment Fees (for pre-registration)

[Ann Romeo]

I am a big fan of Squarespace...
and we use Eventbrite for Camp, and it works really well, too.
Ann Romeo
Personal email: annromeo at gmail.com
Local home: 206-526-0871
My cell: 425-615-1413 (text ok)










On Mon, Nov 1, 2021 at 3:30 PM Scott Chupack <scottchupack at gmail.com> wrote:

> Looks good, and I like the Squarespace solution as well. Confused as to
> why the Squarespace method won't allow for in-site purchases online, but I
> think we can manage it anyway.
>
> I hope everyone got a chance to look things over by the time of the
> meeting.
>
> Scott
>
> On Sun, Oct 31, 2021 at 12:04 PM JC Chupack <jc.chupack at gmail.com> wrote:
>
>> Hi all,
>>
>> I did some research into options for us to sell entries in advance for
>> the Sweetheart Sectional. Below is a quick table of options and their
>> associated fees and pros/cons.
>> Option Customer Experience Our Logistics Refunds Fee Structure Who pays
>> fees? Fees on a $12 entry
>> Squarespace + Paypal/Venmo Customers buy entries through
>> bridgeinseattle.org (but checkout will be through Paypal/Venmo through a
>> pretty smooth hand-off).  Customers will get a receipt via email. We
>> will be able to see who paid and for what. We will not be able to easily
>> bill at the door using the same method.  We can collect ACBL numbers and
>> registrant names per entry.
>> We can refund orders through Squarespace.  Paypal/Venmo will still
>> charge us for processing but the Squarespace commerce fee will be refunded. 3%
>> to Squarespace for commerce; 1.9% plus $0.30 to Paypal/Venmo for payment
>> processing We do.  $                            0.89
>> Eventbrite Customers start on bridgeinseattle.org and then we direct
>> them to eventbrite to buy.  Customers will get an event ticket  via
>> email per event they register for. We will get attendee names separate
>> from billing information.  We will be able to sell entries at the door
>> via an app. We can refund orders through Eventbrite. Fees are still
>> charged unless there's a cancellation. 2.5% for payment processing; 2%
>> plus $0.79 for commerce We can pass to customers or absorb ourselves.  $
>> 1.33
>> Brown Paper Tickets Customers start on bridgeinseattle.org and then we
>> direct them to brown paper to buy.  Customers will get an event ticket
>> per event via email. We will get attendee names separate from billing
>> information.  We will be able to sell entries at the door via an app. No
>> refunds through BPT. 5% plus $0.99 (all-inclusive) We can pass to
>> customers or absorb ourselves.  $                            1.59
>>
>>
>> Given the fee structures and CX/logistics, using Squarespace to sell the
>> pre-registration is probably our best option. It also happens to be the
>> simplest to set up, since we're already mostly set up with Squarespace for
>> the website. Here's a sample of what the entry sales might look like on the
>> website:
>> http://www.bridgeinseattle.org/2022-sweetheart-sectional-events
>> *Note that you won't actually be able to complete a transaction, because
>> we haven't actually set up the billing/checkout yet.* Also, I set this
>> up quickly, but when doing it for real, I'd add more information to the
>> page and change the product images to indicate the date and time of the
>> event.
>>
>> Comments and thoughts welcome here or at the meeting tomorrow.
>>
>> --JC
>>
>> __
>> JC Chupack (she/her)
>> * Seattle ACBL Unit 446 <http://www.bridgeinseattle.org> President &
>> Web/Email Admin
>> * Associate Director, Product Management at Chewy <https://www.chewy.com>
>>
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