[SBU Board] Payment Fees (for pre-registration)

[Scott Chupack]

Looks good, and I like the Squarespace solution as well. Confused as to why
the Squarespace method won't allow for in-site purchases online, but I
think we can manage it anyway.

I hope everyone got a chance to look things over by the time of the meeting.

Scott

On Sun, Oct 31, 2021 at 12:04 PM JC Chupack <jc.chupack at gmail.com> wrote:

> Hi all,
>
> I did some research into options for us to sell entries in advance for the
> Sweetheart Sectional. Below is a quick table of options and their
> associated fees and pros/cons.
> Option Customer Experience Our Logistics Refunds Fee Structure Who pays
> fees? Fees on a $12 entry
> Squarespace + Paypal/Venmo Customers buy entries through
> bridgeinseattle.org (but checkout will be through Paypal/Venmo through a
> pretty smooth hand-off).  Customers will get a receipt via email. We will
> be able to see who paid and for what. We will not be able to easily bill at
> the door using the same method.  We can collect ACBL numbers and
> registrant names per entry.
> We can refund orders through Squarespace.  Paypal/Venmo will still charge
> us for processing but the Squarespace commerce fee will be refunded. 3%
> to Squarespace for commerce; 1.9% plus $0.30 to Paypal/Venmo for payment
> processing We do.  $                            0.89
> Eventbrite Customers start on bridgeinseattle.org and then we direct them
> to eventbrite to buy.  Customers will get an event ticket  via email per
> event they register for. We will get attendee names separate from billing
> information.  We will be able to sell entries at the door via an app. We
> can refund orders through Eventbrite. Fees are still charged unless there's
> a cancellation. 2.5% for payment processing; 2% plus $0.79 for commerce We
> can pass to customers or absorb ourselves.  $                            1.33
>
> Brown Paper Tickets Customers start on bridgeinseattle.org and then we
> direct them to brown paper to buy.  Customers will get an event ticket
> per event via email. We will get attendee names separate from billing
> information.  We will be able to sell entries at the door via an app. No
> refunds through BPT. 5% plus $0.99 (all-inclusive) We can pass to
> customers or absorb ourselves.  $                            1.59
>
>
> Given the fee structures and CX/logistics, using Squarespace to sell the
> pre-registration is probably our best option. It also happens to be the
> simplest to set up, since we're already mostly set up with Squarespace for
> the website. Here's a sample of what the entry sales might look like on the
> website:
> http://www.bridgeinseattle.org/2022-sweetheart-sectional-events
> *Note that you won't actually be able to complete a transaction, because
> we haven't actually set up the billing/checkout yet.* Also, I set this up
> quickly, but when doing it for real, I'd add more information to the page
> and change the product images to indicate the date and time of the event.
>
> Comments and thoughts welcome here or at the meeting tomorrow.
>
> --JC
>
> __
> JC Chupack (she/her)
> * Seattle ACBL Unit 446 <http://www.bridgeinseattle.org> President &
> Web/Email Admin
> * Associate Director, Product Management at Chewy <https://www.chewy.com>
>
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