OT: Verizon network problems

[Rick]

Hi guys,

It's been quiet for a while here so I thought I'd ask "the experts" here for
some advice.

My girlfriend has Verizon DSL Internet service (in MA, US) and has been
having service problems. I've tested/placed the wireless adapter and
tested/replaced the wireless router. Those were not the problem.

Last night and this morning I did some tracert (Windows XP) tests and got
the following results:
Tracing route to verizon.com [192.76.85.245]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  10.0.0.1
  2     2 ms     2 ms     1 ms  dslrouter [192.168.1.1]
  3  1434 ms  1447 ms  1447 ms  10.9.45.1
  4   502 ms   762 ms  1124 ms
so-0-3-3-0.BOS-CORE-RTR2.verizon-gni.net[130.81.4.69]
  5  1169 ms  1205 ms  1221 ms
so-0-2-0-0.BOS-BB-RTR2.verizon-gni.net[130.81.20.86]
  6   965 ms   684 ms   888 ms  0.so-0-2-0.XL4.BOS4.ALTER.NET[152.63.16.141]
  7  1080 ms  1103 ms  1114 ms  0.so-5-1-0.XT2.SAC1.ALTER.NET[152.63.146.82]
  8  1104 ms  1104 ms  1105 ms
GigabitEthernet7-0-0.GW9.SAC1.ALTER.NET[152.63.55.77]
  9     *        *        *     Request timed out.
 10     *        *     ^C

I've run this about a dozen times over the past day with the same results.
If I try a different destination, like google.com, the network follows a
different path and succeeds. Once I get a sucessful connection, all is well
for a while. Then it all drops back to failing connections.

I've called Verizon support and tried to tell them they have a failing
router in their network but they insist on telling me to power off and reset
my router, DSL modem and computer. Then they run their tests and say
everything is working fine. It isn't, obviously. They won't take my tracert
information to locate the problem and insist on running their own tests. I'm
sure they will be fine since they will generate their own routing. I'm sure
all they need to do is look at the routing tables in
GigabitEthernet7-0-0.GW9.SAC1.ALTER.NET [152.63.55.77] but they won't.

Is there a way I can force a working path, or at least bypass their failing
router? This problem has been ongoing for almost a month. I'm only at her
house every other weekend and I can't easily help her remotely. She ends up
going almost two weeks with no service.

BTW: a tracert to google yields:
Tracing route to google.com [74.125.91.147]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  10.0.0.1
  2     2 ms     2 ms     2 ms  dslrouter [192.168.1.1]
  3    44 ms    45 ms    45 ms  10.9.45.1
  4    45 ms    45 ms    45 ms
so-0-3-3-0.BOS-CORE-RTR2.verizon-gni.net[130.81.4.69]
  5    45 ms    45 ms    46 ms
so-0-2-0-0.BOS-BB-RTR2.verizon-gni.net[130.81.20.86]
  6    47 ms    47 ms    48 ms  0.so-0-2-0.XL4.BOS4.ALTER.NET[152.63.16.141]
  7    58 ms    56 ms    55 ms  0.xe-6-1-1.XL4.NYC4.ALTER.NET [152.63.3.90]
  8    67 ms    55 ms    54 ms  TenGigE0-5-0-0.GW8.NYC4.ALTER.NET[152.63.21.65]
  9    75 ms    75 ms    75 ms  google-gw.customer.alter.net [152.179.72.62]
 10    56 ms    56 ms    55 ms  216.239.43.114
 11    85 ms    64 ms    64 ms  72.14.239.93
 12    72 ms    72 ms    73 ms  209.85.248.75
 13    72 ms    74 ms    73 ms  209.85.254.237
 14    80 ms    72 ms    72 ms  209.85.240.53
 15    73 ms    73 ms    73 ms  qy-in-f147.1e100.net [74.125.91.147]
Trace complete.
-- 
~Rick
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