<div>Hi guys,</div>
<div> </div>
<div>It's been quiet for a while here so I thought I'd ask "the experts" here for some advice.</div>
<div> </div>
<div>My girlfriend has Verizon DSL Internet service (in MA, US) and has been having service problems. I've tested/placed the wireless adapter and tested/replaced the wireless router. Those were not the problem.</div>
<div><br clear="all">Last night and this morning I did some tracert (Windows XP) tests and got the following results:</div>
<div>Tracing route to <a href="http://verizon.com">verizon.com</a> [192.76.85.245]<br>over a maximum of 30 hops:</div>
<div> 1 1 ms 1 ms 1 ms 10.0.0.1<br> 2 2 ms 2 ms 1 ms dslrouter [192.168.1.1]<br> 3 1434 ms 1447 ms 1447 ms 10.9.45.1<br> 4 502 ms 762 ms 1124 ms <a href="http://so-0-3-3-0.BOS-CORE-RTR2.verizon-gni.net">so-0-3-3-0.BOS-CORE-RTR2.verizon-gni.net</a> [130.81.4.69]<br>
5 1169 ms 1205 ms 1221 ms <a href="http://so-0-2-0-0.BOS-BB-RTR2.verizon-gni.net">so-0-2-0-0.BOS-BB-RTR2.verizon-gni.net</a> [130.81.20.86]<br> 6 965 ms 684 ms 888 ms <a href="http://0.so-0-2-0.XL4.BOS4.ALTER.NET">0.so-0-2-0.XL4.BOS4.ALTER.NET</a> [152.63.16.141]<br>
7 1080 ms 1103 ms 1114 ms <a href="http://0.so-5-1-0.XT2.SAC1.ALTER.NET">0.so-5-1-0.XT2.SAC1.ALTER.NET</a> [152.63.146.82]<br> 8 1104 ms 1104 ms 1105 ms <a href="http://GigabitEthernet7-0-0.GW9.SAC1.ALTER.NET">GigabitEthernet7-0-0.GW9.SAC1.ALTER.NET</a> [152.63.55.77]<br>
9 * * * Request timed out.<br> 10 * * ^C</div>
<div> </div>
<div>I've run this about a dozen times over the past day with the same results. If I try a different destination, like <a href="http://google.com">google.com</a>, the network follows a different path and succeeds. Once I get a sucessful connection, all is well for a while. Then it all drops back to failing connections.</div>
<div> </div>
<div>I've called Verizon support and tried to tell them they have a failing router in their network but they insist on telling me to power off and reset my router, DSL modem and computer. Then they run their tests and say everything is working fine. It isn't, obviously. They won't take my tracert information to locate the problem and insist on running their own tests. I'm sure they will be fine since they will generate their own routing. I'm sure all they need to do is look at the routing tables in <a href="http://GigabitEthernet7-0-0.GW9.SAC1.ALTER.NET">GigabitEthernet7-0-0.GW9.SAC1.ALTER.NET</a> [152.63.55.77] but they won't.</div>
<div> </div>
<div>Is there a way I can force a working path, or at least bypass their failing router? This problem has been ongoing for almost a month. I'm only at her house every other weekend and I can't easily help her remotely. She ends up going almost two weeks with no service.</div>
<div> </div>
<div>BTW: a tracert to google yields:</div>
<div>Tracing route to <a href="http://google.com">google.com</a> [74.125.91.147]<br>over a maximum of 30 hops:</div>
<div> 1 1 ms 1 ms 1 ms 10.0.0.1<br> 2 2 ms 2 ms 2 ms dslrouter [192.168.1.1]<br> 3 44 ms 45 ms 45 ms 10.9.45.1<br> 4 45 ms 45 ms 45 ms <a href="http://so-0-3-3-0.BOS-CORE-RTR2.verizon-gni.net">so-0-3-3-0.BOS-CORE-RTR2.verizon-gni.net</a> [130.81.4.69]<br>
5 45 ms 45 ms 46 ms <a href="http://so-0-2-0-0.BOS-BB-RTR2.verizon-gni.net">so-0-2-0-0.BOS-BB-RTR2.verizon-gni.net</a> [130.81.20.86]<br> 6 47 ms 47 ms 48 ms <a href="http://0.so-0-2-0.XL4.BOS4.ALTER.NET">0.so-0-2-0.XL4.BOS4.ALTER.NET</a> [152.63.16.141]<br>
7 58 ms 56 ms 55 ms <a href="http://0.xe-6-1-1.XL4.NYC4.ALTER.NET">0.xe-6-1-1.XL4.NYC4.ALTER.NET</a> [152.63.3.90]<br> 8 67 ms 55 ms 54 ms <a href="http://TenGigE0-5-0-0.GW8.NYC4.ALTER.NET">TenGigE0-5-0-0.GW8.NYC4.ALTER.NET</a> [152.63.21.65]<br>
9 75 ms 75 ms 75 ms <a href="http://google-gw.customer.alter.net">google-gw.customer.alter.net</a> [152.179.72.62]<br> 10 56 ms 56 ms 55 ms 216.239.43.114<br> 11 85 ms 64 ms 64 ms 72.14.239.93<br>
12 72 ms 72 ms 73 ms 209.85.248.75<br> 13 72 ms 74 ms 73 ms 209.85.254.237<br> 14 80 ms 72 ms 72 ms 209.85.240.53<br> 15 73 ms 73 ms 73 ms <a href="http://qy-in-f147.1e100.net">qy-in-f147.1e100.net</a> [74.125.91.147]</div>
<div>Trace complete.<br>-- <br>~Rick<br></div>