[OT] techsupport

[vu pham]

On Thu, 2007-07-12 at 19:10 -0700, Bob Hemus wrote:
> On Thu, 2007-07-12 at 08:14 -0500, Vu Pham wrote:
> > I went to a long chat with tech support for a notebook. I understand
> > that the technician has to go thru all the questions and steps, so I
> > have to be patient. But she asked me to download the Windows driver when
> > I cannot even go to the BIOS set up.
> > 
> > I explained that even if the Windows driver can fix the problem under
> > Windows, then how  I go to the BIOS settings if I need.
> > 
> > Then she asked "so the problem is that you cannot use the key F2 ?"
> > 
> > What a day !
> > 
> Which brand?

It's a Dell notebook, but I have to be fair to say that I have had very
good support from Dell so far. One time I had a hard drive problem on a
server, it took them a short time over the phone to check the problem
then they told me I would have a drive replacement by 12PM. I thought it
was 12PM the next day, but they had some local carrier to bring the
drive from Dallas to Houston the same day I reported the problem.

Vu