[OT] Nothing changed.

[Ric Moore]

On Tue, 2006-12-05 at 11:39 +1100, James McDonald wrote:

> Some IT Support people have a shoot the messenger attitude - if your 
> telling me about the problem then you must be the cause. Or they 
> practise the "Death of Loved One" approach. Denial, Acceptance, Grief, 
> Resolution.
Remember key phrase DABDA
Denial
Anger
Bargaining
Depression
Acceptance

<grins> Grief is a like a line of code that just works predictably all
the time. Ric