[OT] Outsourcing [ was Re: Legal aspects ]

[Roger Oberholtzer]

On Fri, 30 Jan 2004 10:36:42 +0800
Chong Yu Meng <chongym at cymulacrum.net> wrote:

> Keith Antoine wrote:
> 
> > Here in Oz we are having the same problem, Telstra our biggest telco 
> > has let a contract to IBM wwho is outsourcing
> > to India. The s**t has hit the fan when someone leaked this to the 
> > media. I am partially, no make that DEAF. I have
> > had phone calls where the person I speak to has an Indian like accent, 
> > or even phillipino, where it is broad enough
> > for me to be intelligable, especially when its a local call within Oz 
> > and you expect an Aussie to answer. I also had
> > troble with them at the other end not understanding the rather broad 
> > Oz accent either. It usually ends up with me
> > angry and frustrated, so I broaden the accent and use more 
> > slang/colloquial words than before. No one benefits.
> >
> 
> LOL ! That's really funny ! Actually I sometimes find it hard to 
> understand them on the phone. In person, it's a little easier because 
> you can sometimes get the gist of what they are saying from the body 
> language, but sometimes ... not.

In Europe, Ireland is also a place for English speaking support. As my
grandmother is Irish, I can get away with saying that speakers of
Irish-English are quite often unintelligible. At least to me. But, they are
native speakers of the language. It is usually much easier to understand a
Swede or a Dane speaking English as a second language than an Irish or a
Scotsmen speaking it as their first. So, I guess support should be located
within 100 miles of the client. I would also imagine that the Irishman would
get peeved if the support line was to California. For the same reason.

So, I guess support should be located within 100 miles of the client.




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