Curiosity about SUSE

[Tony Alfrey]

On Wednesday 03 December 2003 05:18 am, Collins Richey wrote:
> After reading recent articles about Red Hat ("our current customer
> base isn't worth any support after 6 months") and Dell ("you've
> installed additional software packages on your PC? Sorry, we can't
> support you.", my curiosity is aroused about SUSE.
>
> Has anyone used SUSE for its customers, or does anyone have any
> experience with SUSE as a support organization?
>
> I've been generally impressed with the product, and I'm considering
> putting my money where my mouth is (first time since my initial
> Caldera installation!).

I recently bought 8.1 in a fresh box direct from SuSE.  Old, I know, but 
I needed it SOLELY because an app that I bought only had SuSE 8.1 and 
8.2 rpms.  They wouldn't give me support because it was too old.  
However, after I screamed enough, they discovered that their on-line 
store did not tell me this up-front and gave me the support anyway.  
Mostly I needed support because I was not used to some of the boot 
sequence which is different from Caldera.  
The end result is that their in-house support has been pretty decent but 
their list (with the exception of a few wierdos) has been the best 
support of all (sound familiar, eh??).

I don't know if this is of value, but that's what I've found so far.
 
And the SuSE ftp sites are pretty good.
Some people have been grumping about SuSE 9.0 being slow, etc. but that 
may be because they have everything but the kitchen sink in their box 
and one might benefit from being a little selective about what one 
loads up.

-- 
Tony Alfrey
tonyalfrey at earthlink.net
"I'd rather be sailing"