SCO printing to HP 4014N from filePro

Mon Jul 19 15:42:22 PDT 2010

Steve,

You've got my curiosity up. If possible, please send me the file exactly 
as it goes to the printer.

On Mon, 19 Jul 2010, Steve Wiltsie wrote:

> Nancy,
> 
> Here is some additional information I sent to Ray Hoover when he
> responded to this inquiry.  He thought I may be having trouble doing
> automatic tray selection from within filePro.  That isn't the case.  In
> effect, I am manually selecting the tray.  Here is what I sent to him:
> 
> I'm using the HPLaserJet interface that I've been using at that location
> for probably 15 years.  The new printer is at the same IP address as the
> previous one. 
> 
> It isn't a problem selecting trays - if Tray 1 (the drop down 'manual
> feed' tray) has paper in it, the printer will print from that tray and
> that is fine.  However, if Tray 1 has no paper, the printer uses the
> main paper tray (Tray 2).  When I print to the printer and Tray 2 is the
> destination (because Tray 1 is empty) all filePro formatting is lost.
> It doesn't print the Escape sequences on the paper, as we have all seen
> under certain circumstances, it simply ignores them.
> 
> I'm not issuing any tray selection print codes at all.  Under normal
> circumstances this printer only has one 'real' tray.
> 
> It is a real mystery to me how this can possibly happen.  I mean, why
> would the tray the printer is using make any possible difference to
> whether the formatting escape sequences are used or not?
> 
> Steve
> 
> 
> -----Original Message-----
> From: filepro-list-bounces+swiltsie=micro-mui.com at lists.celestial.com
> [mailto:filepro-list-bounces+swiltsie=micro-mui.com at lists.celestial.com]
> On Behalf Of Nancy Palmquist
> Sent: Monday, July 19, 2010 4:36 PM
> To: filepro-list at lists.celestial.com
> Subject: Re: SCO printing to HP 4014N from filePro
> 
> Steve,
> 
> I do know that filePro does not have any PCL6 codes and they are very 
> different from PCL5.
> 
> I also know that you have many hands in the pot when you are printing 
> through a print server.
> 
> You have filepro, then the Unix interface, then the print server, then 
> the printer setup.
> 
> Any of these things can give us fits.
> 
> 1) lp command should have -o"raw" to tell the interface not to help.  
> This works with most laser interfaces.
> 
> Try that.  Then you need to try to work the job with as few hands as 
> possible.  It seems that the door must change settings somehow. Not sure
> 
> about that.
> 
> Nancy
> 
> 
> On 7/19/2010 5:08 PM, Steve Wiltsie wrote:
> > I have something I don't think I've seen before going on with a new
> > LaserJet 4014N at a customer site.  They recently replaced an old HP
> > 2015N that had failed with this new 4014N.  We can print to it just
> fine
> > from Windows with either the PCL5 or PCL6 drivers from HP.  The
> printer
> > has the latest firmware installed.  The SCO HPLaserJet driver is still
> > the one we have used with the 2015N, so that hasn't changed.
> >
> > My problem is this:  if the drop-down tray 1 is open and has paper in
> > it, filePro print jobs will print properly with pitch, orientation,
> > lines per inch, whatever, from that tray.  If that tray is closed, the
> > print jobs will come out WITHOUT ANY FORMATTING from the standard tray
> > 2.
> >
> > To fix this I've switched from PCL5 to PCL6 drivers on the Windows
> > server to make sure that Windows printing wasn't leaving the printer
> in
> > a state that Unix couldn't overcome but that didn't help.  We have
> > rebooted Unix and the printer to clear everything but that didn't
> help.
> > I have updated the printer's firmware.
> >
> > I've been on the phone with HP tech support who couldn't help me and
> > sent me to an Active Chat who couldn't help me and sent me to a phone
> > number that turned out to be 'contract support' who couldn't help me
> and
> > sent me back to standard support who kept suggesting that we
> re-download
> > the PCL6 drivers for Windows.  So they weren't too much help in
> addition
> > to being hard to understand.
> >
> > That's why I'm turning to this group.  Has anyone seen this issue
> > before?  If so, what did you do to fix it?
> >
> > Thanks,
> > Steve Wiltsie
> >
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> >    
> 
> -- 
> Nancy Palmquist         MOS&  filePro Training Available
> Virtual Software Systems    Web Based Training and Consulting
> PHONE: (412) 835-9417           Web site:  http://www.vss3.com
> 
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> 

Regards,
....Bob Rasmussen,   President,   Rasmussen Software, Inc.

personal e-mail: ras at anzio.com
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