Dell Refunding Windows Costs?

[Rick Bowers]

At 3/26/2007 07:14 AM, you wrote:
>+--------------------------------------------------------------------+
>| Dell Refunds Vista/Works With Two Emails                           |
>|   from the try-this-at-home dept.                                  |
>|   posted by kdawson on Sunday March 25, @16:59 (Windows)           |
>|   http://linux.slashdot.org/article.pl?sid=07/03/25/1944209        |
>+--------------------------------------------------------------------+
>
>[0]look at thealternative.ch writes "Although many people have [1]asked for
>pre-installed Linux, and [2]Dell seems to have listened, some still think
>that [3]buying a naked PC won't be easy. But what about stripping it
>naked after you buy it? I managed to get Windows Vista (and a bit more)
>refunded from Dell Germany last week. The process was surprisingly
>simple: 1) After delivery, ask Dell Support for refund by email. 2) ???
>3) Refund!!! Read the full email conversation in the [4]original German
>or my [5]English translation. For the impatient reader: The refund is
>?????77.54 for Windows Vista Home Basic plus Works 8.0 (thaat is 15% of the
>total amount I paid). The whole process took 2 emails, 2 more to say
>thank you, and less than 48 hours. The money is already in my account.
>Kudos to Dell Customer Care (esp. 'Veronika') for being efficient and
>customer-oriented!"
>
>Discuss this story at:
>     http://linux.slashdot.org/comments.pl?sid=07/03/25/1944209
>
>Links:
>     0. http://www.thealternative.ch/
>     1. http://linux.slashdot.org/article.pl?sid=07/02/19/2212213&tid=163
>     2. http://linux.slashdot.org/article.pl?sid=07/03/13/1935222&tid=187
>     3. http://linux.slashdot.org/article.pl?sid=07/03/16/1955241&tid=187
>     4. http://www.thealternative.ch/tiki-index.php?page=Software-Refund-de
>     5. http://www.thealternative.ch/tiki-index.php?page=Software-Refund-en

... and as soon as her management found out about 
the refund, the poor woman lost her job ;-)

But, really, that is quite impressive. Did you get the support center in India?

~Rick

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