[Linux-users] T1 update

[Bill Campbell]

On Thu, Aug 09, 2007, Rick Bowers wrote:
>At 8/8/2007 12:19 PM, you wrote:
>>On Tue, Aug 07, 2007, vu pham wrote:
>> >>From my manager:
>> >
>> >The T1 has been back online (mor eor less) for the last twenty minutes
>> >or so.
>> >
>> >I just spoke to Qwest and SWB has techs on site and they are still
>> >monitoring and testing the lines.  The issues have not yet been
>> >completely resolved.  Qwest advises that we may see interruptions in
>> >service for awhile yet.
>>
>>That sounds familiar.  We're about 20,000 feet from the QWorst
>>CO, and have had several instances where our T1 has gone down for
>>extended periods of time -- 29+ hours on one occassion when it
>>went down on a Saturday night.  Their excuse for the slow repair
>>was that it was dark out and one of the technicians was a woman
>>so it was a ``safety'' issue.
>
>Ummmm, THAT was their excuse? I'm all for equality in the workplace, 
>but if a company can't support it's Customers, it needs to do a 
>better job at allocating resources. Geesh!
>
>And there was only a single (ummm, sole?) technician available on that shift?

Who knows?  Given that it was a cable problem, I would think it would
require several people to trace a problem and test it.  On the other hand,
Lily Tomlin's ``we're the phone company and we care''.

When we switched our T1 and business voice lines to Eschelon, the contract
provides for automatic credits if the circuit id down for any extended
period of time so Eschelon has incentive to get QWest to fix things.  We
had no such terms in the Global Crossing contract.

Bill
--
INTERNET:   bill at celestial.com  Bill Campbell; Celestial Software LLC
URL: http://www.celestial.com/  PO Box 820; 6641 E. Mercer Way
FAX:            (206) 232-9186  Mercer Island, WA 98040-0820; (206) 236-1676

You know the one thing that's wrong with this country? Everyone gets a
chance to have their fair say.
    -Bill Clinton, May 29, 1993, The White House