[OT] Nothing changed.

[Vu Pham]

I have some customers which has the IT department too big that the email
sending from me to their IT guys, to notify some very emergency cases,
often takes several hours to get the first reply. And in most cases, the
first reply is "We changed nothing here".

Personally, what I feel frustrated is the sentence "we changed nothing
here" has nothing to do with the fact is the problem still exists. Just
like if you say that sentence then you don't have to fix the problem. 

Today, the first reply was "we changed nothing here". The second one
which is about 3 hours later was "hmm, perhaps the service provider has
some problem" then 2 hours later "must be your server. Go check it" then
1 hours later "weird, let me check it".

More worse, one time when asking them to open their firewall so that
their employees can get to my server, I got an answer "if I opened that
port, I had to make all the PCs here to use static ip addresses".



Vu