word salad spam

[James McDonald]

A. Khattri wrote:

>We have one customer that run their own mail server and keep getting
>blacklisted because of spam. They keep getting infected (and we tell them
>this) and they dont take any preventative measures. Now they want to move
>to another IP block as if that will cure the problem - how do you deal
>with that attitude?
>  
>
Some people don't understand the basic's of newtonian physics i.e. for 
every action or lack thereof there is an equal and opposite reaction. 
Trying to get them to understand is such a battle because frequently 
they have a "friend" who "knows about computers" and doesn't have a clue 
about what crackers can do once they 0wn a machine. They ask why do I 
have to spend ~$85 per year on antivirus/firewall? only seeing the cost. 
These same people ask me to give them free M$ software.

I so wish it was as simple as. "Unplug you computer you are too stupid 
to own one".

Having said that once you get through bedrock and into grey matter they 
get the point, but only after about 3 full system rebuilds.

>I think we are very responsive (and responsible) as an ISP but customers
>need to clean up their act too.
>  
>
I don't mind ISP's that have top line engineers but I hate ones that are 
just "Thank you for you call, your call is important to us and we will 
talk to you shortly" and then you get some person who is stuck to a 
'fault finding' script and is really just waiting for their shift to end.