word salad spam

[Bruce Marshall]

On Tuesday 07 June 2005 04:58 pm, A. Khattri wrote:
> As someone who sits on the other side of the fence (I work for an ISP), we
> often see zombie PCs hosting phish sites or acting as spambots. We usually
> inform the customers immediately and tell them to deal with it or be
> disconnected.
>

That's the right attitude.

> There seems to be some opinion that the ISP bears more responsibility than
> the customer, but you could also point to customers that get infected
> again and again and do nothing about updating their OS, getting better
> anti-virus solutions or simply installing a firewall.
>

They are usually clueless.


> You could also point to M$ for making a shoddy product in the first place.
>

Definitely

> We have one customer that run their own mail server and keep getting
> blacklisted because of spam. They keep getting infected (and we tell them
> this) and they dont take any preventative measures. Now they want to move
> to another IP block as if that will cure the problem - how do you deal
> with that attitude?
>

Don't.  Tell them to get lost.

> I think we are very responsive (and responsible) as an ISP but customers
> need to clean up their act too.

They are usually clueless.

Just my $.02