Getting my hands on my arrears

[Bill Campbell]

On Tue, Nov 02, 2004, David Bandel wrote:
>On Wed, 03 Nov 2004 00:10:42 +1100, James McDonald
><james at jamesmcdonald.id.au> wrote:
>> Any suggestions on getting a client up to speed on paying on time? I
>> have one that is habitually 3 months behind.
>
>what works for me is I tell them you have 15 days from the date of the
>bill to pay or I start tacking on interest and late charges.
>
>> 
>> To make it not entirely off topic the IPCop router I put in their office
>> had over 400 days uptime until they had to move.
>
>Better.  When they get that far behind, you disconnect them until they
>pay.  This has a far greater impact since most businesses can't go
>long without Internet access.  Also why I like to rent my
>firewalls/routers.  It's my gear, it can come out at any time they are
>behind in payments.

I've been known to fire customers who play these games.  There are simply
some customers that aren't worth the grief.  They always complain about
cost, don't know what they're doing, and are generally a PITA.

One line I have used that's gotten their attention is ``OK, the next time
you need support, you will get it as rapidly as your last bill was paid''.

Bill
--
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