Crunch time: Debian, Libranet or FC1?

[Mike Reinehr]

Wow! I'd really be pissed, too. I paid by credit card and was more than a 
little surprised when they billed my credit card immediately after my order 
was accepted, rather than waiting until they shipped. So, they've had my 
money since last March, too.

All these configuration problems are exactly why I chose to order from them 
and not try to do it myself. Since I won't have but these three servers, I 
have plenty of room and went with 4U cases, so maybe that allowed me to avoid 
the problems that you are having.

Mike

On Friday 30 April 2004 01:43 pm, Net Llama! wrote:
> The delivery problems don't bother me as much as the other problems i've
> had with them.  I ordered 4 1U servers, configured via their website, and
> promptly received an email from someone stating that the config looked
> 'good' and wouldn't be a problem to build quickly. This was a corporate
> sale, by my employer.  Since we wanted to pay with a
> purchase order, Monarch required us to pay up front, rather than at the
> time of delivery.  So we paid the $16k up front.  Then after they got our
> money, we got a call stating that they couldn't build the configuration
> that they had already told us was 'good', that they had already taken our
> money for, and that we'd have to pay an additional $114/server to have a
> different configuration in the 1U chasis.  Needless to say we were pissed,
> and threatened to cancel the order unless they would swallow the
> additional costs.  Monarch eventually conceded, and then we were subjected
> to one delay after another with varying excuses that included
> manufacturing center problems, more(!) configuration problems, and riser
> card signal problems.  Finally after they kept giving my purchasing
> manager the run around, I gave them a call earlier this week.
>
> The bottom line is that the configuration that they initially stated was
> 'good', that their website allows you to order isn't possible to build at
> all.  The revised configuration that they wanted $114/box more for also
> couldn't be built.  All that they would offer me was a different config
> that would cost me another $73/box, and didn't even come close to the
> configuration that i needed.  I told them i wanted the order canceled
> immediately, with a full refund.  At that point i was put on hold for
> nearly 15 minutes, at which point someone claiming to be their Sales VP
> got on the phone and offered to upgrade all four servers to a 2U chasis,
> with the configuration that I had originally ordered at no additional cost
> to me.  He promised that I'd have all the boxes delivered to me by May 4.
> Now i'm playing the waiting game once again.
>
> The irony of all this is that my employer used to be in this same
> business, and was making all of these same mistakes.  These mistakes are
> what caused my employer to leave the hardware business altogether.  but i
> digress.
>
> On Fri, 30 Apr 2004, Mike Reinehr wrote:
> > I came across them the same way, reading the Linux Journal. They seem to
> > be one of the few integrators from whom you can order a custom box with
> > Linux installed.
> >
> > They definitely are having delivery problems. I think they advertise
> > delivery of custom systems in three to five days, but in my experience,
> > the reality is closer to three to five weeks. My order was accepted on 22
> > March & the third & final system was delivered yesterday. The other two
> > came in around the twentieth of April.
> >
> > That being said, I like the way that you can configure a custom system;
> > that they vet your configuration for problems, and (so they say) quality
> > test it before shipping. I'll be able to tell you more in another week or
> > two after I start setting them up. As it is, I haven't even opened the
> > boxes.
> >
> > Mike
> >
> > PS	Even though I'm planning on using Debian, I had to order them with
> > FC1, since they don't do Debian. So, I'll boot them & make note of all
> > the drivers before I start installing Debian.
> >
> > On Friday 30 April 2004 12:00 pm, Net Llama! wrote:
> > > Funny that you should mention them. ?I purchased 4 boxes from them four
> > > weeks ago, and have had nothing but problems getting them delivered in
> > > a timely fashion. ?They've been delayed 3 times, and in theory i'm
> > > supposed to receive them this tuesday.
> > >
> > > That said, what was your experience like? ?The only reason I chose them
> > > was because Linux Journal seemed to heap alot of praise on them for
> > > their 'ultimate linux box' article.

-- 
Debian 'Sarge': Registered Linux User #241964
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"More laws, less justice." -- Marcus Tullius Ciceroca, 42 BC
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