@CHECK++ [OT] Outsourcing [ was Re: Legal aspects ]

[Keith Antoine]

At 12:36 PM 30/01/2004, you wrote:
>Keith Antoine wrote:
>
>>Here in Oz we are having the same problem, Telstra our biggest telco has 
>>let a contract to IBM wwho is outsourcing
>>to India. The s**t has hit the fan when someone leaked this to the media. 
>>I am partially, no make that DEAF. I have
>>had phone calls where the person I speak to has an Indian like accent, or 
>>even phillipino, where it is broad enough
>>for me to be intelligable, especially when its a local call within Oz and 
>>you expect an Aussie to answer. I also had
>>troble with them at the other end not understanding the rather broad Oz 
>>accent either. It usually ends up with me
>>angry and frustrated, so I broaden the accent and use more 
>>slang/colloquial words than before. No one benefits.
>
>LOL ! That's really funny ! Actually I sometimes find it hard to 
>understand them on the phone. In person, it's a little easier because you 
>can sometimes get the gist of what they are saying from the body language, 
>but sometimes ... not.


Yes that is correct, but as you say some are so broad it make no difference.


>I was posted to India for a few weeks, many years ago, to train the 
>engineers on some hardware products my company was selling. One thing that 
>offended me when I was there was the way they shake their head from side 
>to side -- which means "yes" to them, but in my culture it is a sign of 
>sketicism. So there I was giving a lecture and all my students seemed to 
>doubt every word I was saying !

Yes, I had forgotten that fact. Do they not have other body language that 
is also different to what we expect too.
The other point is why on earth try to save money at the expense of 
angering the customer base. Mind you the
same would apply if Singapore decide to use Oz in the same capacity.



>Regards,
>pascal chong




Keith Antoine
18 Arkana St, The Gap, Queensland 4061, Australia
PH: 61733002161
Retired Electronics Engineer, Practising Geriatric, Brain in Storage