[OT] Outsourcing [ was Re: Legal aspects ]

[Chong Yu Meng]

Keith Antoine wrote:

> Here in Oz we are having the same problem, Telstra our biggest telco 
> has let a contract to IBM wwho is outsourcing
> to India. The s**t has hit the fan when someone leaked this to the 
> media. I am partially, no make that DEAF. I have
> had phone calls where the person I speak to has an Indian like accent, 
> or even phillipino, where it is broad enough
> for me to be intelligable, especially when its a local call within Oz 
> and you expect an Aussie to answer. I also had
> troble with them at the other end not understanding the rather broad 
> Oz accent either. It usually ends up with me
> angry and frustrated, so I broaden the accent and use more 
> slang/colloquial words than before. No one benefits.
>

LOL ! That's really funny ! Actually I sometimes find it hard to 
understand them on the phone. In person, it's a little easier because 
you can sometimes get the gist of what they are saying from the body 
language, but sometimes ... not.

I was posted to India for a few weeks, many years ago, to train the 
engineers on some hardware products my company was selling. One thing 
that offended me when I was there was the way they shake their head from 
side to side -- which means "yes" to them, but in my culture it is a 
sign of sketicism. So there I was giving a lecture and all my students 
seemed to doubt every word I was saying !

Regards,
pascal chong