Curiosity about SUSE

[Leon Goldstein]

Lee wrote:

>Running a triple system with SuSE 9.0. Don't use it much the kinternet dial up 
>takes too long to establish a connection, but the canned SuSE icon takes you 
>to a pretty extensive site.
>
My last experience with SuSE tech support was with 7.1.  I too had 
problems with kinternet (excessively long connect time, excessively 
quick involuntary disconnects.)  I submitted my registration number and 
wrote up my complaint in German, hoping to speed things up.  I 
eventually got a reply, which provided no relief.  I was neither 
impressed nor satisfied by the experience.  I've been spoiled by 
Libranet.  Tech support e-mails are answered usually within 24 hours, 
and by one of the programmers.  Most problems however are solved more 
quickly by the users' forum.  I suspect the same applies to the SuSE 
users' forum (haven't used it in ages, so I can't judge.)  I do give 
SuSE credit for timely posting of FAQ solutions.

I buy SuSE occasionally.  My first succesful Linux installation was with 
6.1, and I really liked 6.4.  I've been disappointed by subsequent 
releases though.  I'll probably buy a copy of 9.0, if for no other 
reason than to get its partition utility.
The paper documentation is very good.

-- 
Leon A. Goldstein

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