Curiosity about SUSE

[Roger Oberholtzer]

On Wed, 3 Dec 2003 06:18:16 -0700
Collins Richey <erichey2 at comcast.net> wrote:

> After reading recent articles about Red Hat ("our current customer base
> isn't worth any support after 6 months") and Dell ("you've installed
> additional software packages on your PC? Sorry, we can't support you.", my
> curiosity is aroused about SUSE.
> 
> Has anyone used SUSE for its customers, or does anyone have any experience
> with SUSE as a support organization?

We are just converting to SuSE. We started with 8.2 but are targeting to 9.
So far so good. I think they have done a good job with hardware detection.

I did file an installation problem report that I only got an automated
response for. The response was to tell me that this is all I would hear on
the subject. As I filed the report as an unidentified user, I guess I cannot
complain. I do not know how the problem would have been managed had I sent
the report as a registered user. (I am one, but I did not report as one.)

> I've been generally impressed with the product, and I'm considering
> putting my money where my mouth is (first time since my initial Caldera
> installation!).

8.2 and 9 have been much better than 7.2, which was the king of
segmentation violations with most supplied programs.  Hardly any of that in
the recent releases. At least for the applications we use.

We are using SuSE in the user & control part of the system where a GUI and
various storage and backup devices are needed. Gentoo will boot diskless off
the SuSE system (a Gentoo setup in a shared directory) in a VME-based
measurement computer that controls our VME-based signal processing cards.

So far, so good.


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