Connection reliability

[Bill Campbell]

On Mon, Jan 20, 2003 at 09:13:08AM -0800, stayler wrote:
>Well,
>
>My intention is to have some documentation to backup my assertions
>about the circuit reliability.  That is the reason for the project I
>originally submitted...

What equipment do you have terminating the T1 on your end?  Is it capable
of logging via a syslog server?

We had major problems with our T1 several months ago (QWorst provides the
local loop, Global Crossings the IP).  We terminate via an ADTRAN CSU/DSU
connecting to a Sangoma card in a Linux box which made logging errors quite
easy.  Our logs of down time got us a month's service credit from Global
Crossings as a result of these outages (we pay GBLX, they pay QWorst).

We're a bit more that 20,000 feet from the CO, and there were multiple
problems with the line which were only resolved when they ran a new line
from the CO to our place totally replacing everything in the middle.

It helps to be friendly with the techs who're doing the work, and to make
some contacts with the local telco support management folks.  If you're on
a first name basis with the person who dispatches the techs, and that
person knows you know what you're talking about it short-circuits a lot of
potential wasted time.  They then know that you've already done things like
power cycle the csu/dsu, rebooted the router if necessary, and checked the
lights on their equipment before you called them.

Bill
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