Mozilla mail question

[Tim Wunder]

On 1/9/2003 1:41 PM, someone claiming to be Susan Macchia wrote:
>>On 1/9/2003 12:13 PM, someone claiming to be Susan Macchia wrote:
>>
>>>Hi all,
>>>
>>>Before I state my problem, I want to apologize for this not being a linux
> 
> only
> 
>>>question.  But I thought that some of you might have experienced this
> 
> problem.
> 
>>>Ok, here goes:
>>>
>>>At my job most folks use MS Outlook for email and generally format their
> 
> email
> 
>>>in HTML.
>>>
>>>I use Mozilla connecting to the exchange server which is POP.  I like
> 
> mozilla
> 
>>>much better, with its color coding of the inbox, etc.  When I receive
> 
> outlook
> 
>>>html formatted email, it looks like plain text in mozilla.  This is a real
>>>problem because in lengthy conversations, it becomes much more difficult to
>>>follow since color coding and font changes may be used.  I have tried saving
> 
> an
> 
>>>Outlook mail that I've sent as html and then reading it with mozilla, and it
>>>looks fine.  This leads me to believe that the html produced by outlook is
>>>readable by mozilla.  When I read email that I've sent (formatted as html),
> 
> it
> 
>>>looks fine in both outlook and mozilla.
>>>
>>>I've searched the mozilla preferces over and over to see if there is some
> 
> kind
> 
>>>of setting, but don't see anything.  Does anyone have any idea what mozilla
>>>could be doing?
>>>
>>>BTW, I tried Kmail and it has the same problem!  So it could be something in
>>>outlook?  Ideas of where I could start to look would be welcome.
>>>
>>>TIA
>>>
>>>
>>
>>Depending on the Mozilla version...
>>View-Message Body As-<choose to suit>
> 
>>from the Mail window.
> 
>>I've got mine to view as plain text, but when viewed as HTML it works
>>fine...
>>
>>I'm using a current Mozilla nightly, which would place it at version  1.3a+
>>
>>HTH,
>>Tim
> 
> 
> I've tried that and I still don't see the email as originally formatted.  As I
> said before, If I save the email in outlook as html, mozilla views it just fine
> (even as an attachment).  I am running 1.3a, but have had this problem since
> 1.1...
> 
> Thanks.  Any other ideas?
> 
<snip>

Do you have any special settings in your <user profile>/user.js or <user 
profile>/chrome/userChrome.css file(s) that may be mucking things up? 
Perhaps you could temporarily move those files out of the way (exit 
Mozilla before renaming them) to see if that's the problem. This seems 
to work fine for me, which would indicate that some profile-specific 
settings could be the culprit.

Of course, it's entirely possible that I haven't gotten mail that would 
exhibit the problem you're having. Care to send me an example off list?

HTH,
Tim