CW: Business Looks To Linux Desktops; Some Critical Apps Lacking

[Matthew Carpenter]

I knew my days of supporting Microsoft were over when I worked for hours
on a customer's machine doing the logic troubleshooting and my associate
came in, reloaded the tape-driver, and the thing worked...  Now what
exactly ATE the driver in the first place, I will never know...


On Thu, 12 Dec 2002 18:25:15 -0800
Bill Campbell <bill at celestial.com> wrote:

> 
> Unfortunately most certified Microsoft support folks only know (a) which
> Microsoft product to sell, and (b) how to reinstall.  They're totally
> lacking in diagnostic capabilities to find out what's wrong and fix the
> machine without reinstalling.