Trolling ebay for computers: Chips ahoy!

[Tim Wunder]

On 12/13/2002 9:43 AM, someone claiming to be Net Llama! wrote:
> Avoid TigerDirect at all costs:
> http://www.resellerratings.com/seller1983.html
> 
> Note their well below average rating, as well as the multitude of negative
> feedback.  I recently purchased from them, against my better judgement,
> and:
> 1) I was on hold for 50 minutes trying to take to a sales rep
> 2) That sales rep hung up on me after giving me the wrong tracking number
> for my shipment
> 3) I emailed them *12* days ago asking for the correct tracking number,
> and have yet to get a reply.
> 
> Some people seem to have had good luck, but i think its just that, luck.
> This company has a very poor track record that they seem to think they can
> fix by having cust. service managers call disgruntled customers after the
> damage has been done.
> 
<snip>

The problem with using a site like resellerratings.com is that you only get ratings by people who care to fill out a survey, to quote them, "A company's ratings are solely based upon customers' answers to our survey questions."

Personally, I'm *much* more likely to fill out a survey if I have a bad experience than I am if the experience was good, if I bother to fill out a survey at all (I *hate* surveys). And I believe that can be said about people in general. My boss has bought several things from Tiger and they've always been helpful and the merchandise was received promptly. I doubt, however, that experience is included in their rating on resellerratings.com, since he is unlikely to bother with filling out a survey.

I don't doubt you've had problems, I'm just doubting the validity of the rating site you reference.

Regards, 
Tim