A step backwards - not taken

[David A. Bandel]

On Wed, 11 Sep 2002 14:50:32 -0700 (PDT)
begin  "Kevin O'Gorman" <kevin at kosmanor.com> spewed forth:

> First the good news:  with all the success stories being told about all
> sorts of variations, and even the below testimonail using the same ISP,
> I looked a little further.  To make it short, the worst problems were 
> data-dependent. Somehow, 118 consecutive null bytes had crept into the 
> mail spool.  When I got rid of them all the important problems went
> away, and I think this is all gonna work, staying with COL 311 and
> Netscape 7.
> 
> I have no idea how the null bytes got in there, and if anyone had
> mentioned it to me, I might actually have opined that it couldn't happen
> at all.

Glad you got it resolved.
Hope you've installed OpenOffice for her, too.

> 
> As for the rest, most of the criticisms of me were accurate: I have
> been upset about this, short of temper and patience.  In other words a
> typical customer service user's attitude aimed at a bunch of volunteers.
> That was unreasonable of me.

Now about your penance ... _you_ and you alone get to answer/deal with the
next totally unreasonable, irrational luser that poses a question.  You'll
see him/her coming because (s)he'll:
1.  not provide sufficient info to properly diagnose the problem (kinda
like your first post)
2.  blame Linux for his/her failure (umm ... yeah)
3.  threaten to go back to Windoze (repeatedly -- need I say more?)
4.  talk like it's the list's problem to get fixed

[snip]

Ciao,

David A. Bandel
-- 
Focus on the dream, not the competition.
		-- Nemesis Racing Team motto