Microsoft Creates New Spoken Language For Tech Support

[Marvin Dickens]

REDMOND, WA -- In an effort to reduce tech support turnaround times while cutting costs, Microsoft announced today the creation of a new spoken language to be used by its tech support workers. This language, code-named "Billglish", will enable callers to summarize their problem and allow technicians to offer a solution without wasting valuable seconds.

Microsoft hopes to transition its tech support system from English to Billglish during the next year. People who wish to call tech support after the transition period will need become a Microsoft Certified Tech Support Caller (MCTSC) before dialing the phone unless they want to pay a US$149.95 "translation fee". Microsoft will offer free workshops on speaking Billglish (or whatever name they decide to call the patent-pending language) during the next year but afterwards the cost will be fixed at $79.95 (which will include the upcoming Microsoft Press book, "Learn how to speak to tech support in only 21 days").

Read it all at:

http://i-want-a-website.com/about-linux/articles/jan02/billglish.shtml


Best

Peck ;-)