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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link="#0563C1" vlink="#954F72"><div class=WordSection1><div><p class=MsoPlainText><span lang=EN-GB>Hi all<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>I've been using printwiz for a long time now and for the most part I’m a very happy customer, but now I’m having a bit of an issue. When sending email SMTP setup going thru our ISP in this case mail.optusnet.au thru port 25, this works as expected but we have issues with some emails not being delivered. This is because (DKIM) the account we are sending from is our website accounts dept email eg. (<a href="mailto:accounts@abcdomain.com.au">accounts@abcdomain.com.au</a>) and the sending smtp are different (mail.optusnet.au), therefor some mail servers don’t like it as its seen as in-valid because the sender & mail host are different, and this also causes a lower score for spam filtering, and some major servers are just rejecting as a non-valid email sender.<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>I want it to send from our webserver, but if I use the SMTP as mail.abcdomain.com.au port 587 ( Non-SSL) but uses username/password. <o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB>Using Print Wizard ver 4.2.0.87 and yes, I've triple check username/password, and before someone asks, Yes the account is working perfect from phones, tablets, & computers.<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>TESTING <o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB>Print Wizard ver 4.2.0.87<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB>Using edit settings > email setup> Test email<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>I get :-<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB>(non-SSL) port 587 with authorisation (sending email to itself - <a href="mailto:accounts@******.com.au">accounts@******.com.au</a> )<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>Email test failed with status :SMTP send failed Debug: Processing email with no attachments Server is mail.******.com.au, port 587 Authenticating user <a href="mailto:accounts@******.com.au">accounts@******.com.au</a> Connected successfully to host mail.******.com.au SMTP failure: Socket Error # 10053: Software caused connection abort.<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>(non-SSL) port 587 with authorisation (sending email - <a href="mailto:abc@different.email.com.au">abc@different.email.com.au</a> )<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>Email test failed with status :SMTP send failed Debug: Processing email with no attachments Server is mail.******.com.au, port 587 Authenticating user <a href="mailto:accounts@******.com.au">accounts@******.com.au</a> Connected successfully to host mail.******.com.au SMTP failure: Connection Closed Gracefully.<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>When I change the port to 465 (SSL) with authorisation & SSL/TLS<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB>Program just hangs… still waiting ….<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>This problem is highlighted in the instance for the laptop as it's connection can be anywhere. (any ISP, hotel connection, or 5g from a telco).<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>TESTING ATTEMPTS:<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>Ive now setup 3 different email/domain with different Webhosting providers on different servers with much the same results.<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>In doing some testing I can send when I when I setup an email gateway like sendgrid. This is where I can setup a remote mail exchange, printwiz connects to sendgrid server, and then send via them…. But this fails at the heart of my issue, as in to send the email from our own mail server so as the DKIM show it coming from the same smtp server as the email sender and bonus points as SSL secure.<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>It seems as if it’s a bug in the code. The program seems to work from a non-secure & non-authenticated user perfectly. But ask it to use SSL or <o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>I’m looking for advice from the community to see if anyone has had this issue before? <o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>And Yes, I’ve asked the program makers “ I'll see what I can do, but it'll be chargeable at $150 per hour ” but before going down the road of paying for the makers to fix their own product.<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>Thanks <o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>Scott Smith<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB>Systems Manager <o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB>0412 984 982<o:p></o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoPlainText><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></div><div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br />
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<td style="width: 55px; padding-top: 13px;"><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" target="_blank"><img src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif" alt="" width="46" height="29" style="width: 46px; height: 29px;" /></a></td>
<td style="width: 470px; padding-top: 12px; color: #41424e; font-size: 13px; font-family: Arial, Helvetica, sans-serif; line-height: 18px;">Virus-free. <a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" target="_blank" style="color: #4453ea;">www.avast.com</a>
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