<html><head></head><body><div style="color:#000; background-color:#fff; font-family:Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div id="yui_3_16_0_ym19_1_1532101549642_15125"><span id="yui_3_16_0_ym19_1_1532101549642_15536">OK this problem has me hitting my head on the desk.</span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125"><span><br></span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125" dir="ltr"><span>Printer model HP402DN.</span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125"><span id="yui_3_16_0_ym19_1_1532101549642_16212">Here is the definition as it appears in filePro:</span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125" dir="ltr"><span id="yui_3_16_0_ym19_1_1532101549642_16211">maryhp, hp-2100, win:maryhp, Mary's desk</span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125" dir="ltr"><span id="yui_3_16_0_ym19_1_1532101549642_16210">I have verified that the share name is maryhp; which is the same with the old printer which the new printer replaces. </span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125" dir="ltr"><span id="yui_3_16_0_ym19_1_1532101549642_16209">I have also verified that in windows programs (ie. Word & Excel) the printer name is listed as maryhp.</span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125" dir="ltr"><span><br></span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125" dir="ltr"><span id="yui_3_16_0_ym19_1_1532101549642_16264">All programs print correctly except filePro which does nothing. </span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125" dir="ltr"><span><br></span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125" dir="ltr"><span id="yui_3_16_0_ym19_1_1532101549642_16272">Anyone have an idea what the problem is?</span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125" dir="ltr"><span><br></span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125" dir="ltr"><span id="yui_3_16_0_ym19_1_1532101549642_16273">Thanks, Rick Hane</span></div><div id="yui_3_16_0_ym19_1_1532101549642_15125" dir="ltr"><br></div><div id="yui_3_16_0_ym19_1_1532101549642_15125"><span>Below are the drivers that were installed.</span></div><div style="margin-top: 0px; margin-bottom: 0px; font-family: 'Helvetica Neue', 'Segoe UI', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 13px;" id="yui_3_16_0_ym19_1_1532101549642_15257"><span id="yui_3_16_0_ym19_1_1532101549642_15258">Basic drivers:</span></div><div style="margin-top: 0px; margin-bottom: 0px; font-family: 'Helvetica Neue', 'Segoe UI', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 13px;" id="yui_3_16_0_ym19_1_1532101549642_15259">HP LJ Pro M402-M403 n, m, dn, dne Printer PCL 6 v3 Print Driver Solution</div><div style="margin-top: 0px; margin-bottom: 0px; font-family: 'Helvetica Neue', 'Segoe UI', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 13px;" dir="ltr" id="yui_3_16_0_ym19_1_1532101549642_15260">HP LJ Pro M402-M403 n, m, dn, dne Printer v3 PCL 6 Print Driver (no installer)</div><div style="margin-top: 0px; margin-bottom: 0px; font-family: 'Helvetica Neue', 'Segoe UI', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 13px;" dir="ltr" id="yui_3_16_0_ym19_1_1532101549642_15260"><br></div> <div class="qtdSeparateBR"><br><br></div><div class="yahoo_quoted" style="display: block;"> <div style="font-family: Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div dir="ltr"><font size="2" face="Arial"> On Thursday, July 19, 2018 11:27 AM, Richard Hane via Filepro-list <filepro-list@lists.celestial.com> wrote:<br></font></div> <br><br> <div class="y_msg_container"><div dir="ltr">Hi Nancy,<br clear="none">We do use the win:printername format. You maybe correct. I'll check to see what they named them in windows as.<br clear="none">Thank you,Rick<br clear="none"> <br clear="none"><br clear="none"> On Thursday, July 19, 2018 10:40 AM, Nancy Palmquist via Filepro-list <<a shape="rect" ymailto="mailto:filepro-list@lists.celestial.com" href="mailto:filepro-list@lists.celestial.com">filepro-list@lists.celestial.com</a>> wrote:<br clear="none"> <br clear="none"><br clear="none"> Rick,<br clear="none"><br clear="none">All printers are not created equal. Remember you need a printer that <br clear="none">speaks PCL or you need software like PrintWizard that can translate PCL <br clear="none">to a Graphic for the stupid Windows printers.<br clear="none"><br clear="none">If you know your printer speaks PCL directly, then as others suggested <br clear="none">you might need to run appropriate installation steps to properly connect <br clear="none">the printers to your network with the right drivers.<br clear="none"><br clear="none">Then renaming them on the computer to match your replaced printer names <br clear="none">so that to filePro they look like the same printer would make the <br clear="none">connection to filepro work. Of course, that assumes you used the <br clear="none">WIN:HPwhateverprinter as a way to connect to the printer. If you used a <br clear="none">network path name or LPT1 or something like that other things might need <br clear="none">to happen.<br clear="none"><br clear="none">My preferred method is the WIN:[Windows Printer Name exactly] method <br clear="none">because then the print job is sent to windows and windows is responsible <br clear="none">for moving the job to the printer using the windows established <br clear="none">location. This has always seemed much easier to manage than the other <br clear="none">methods.<br clear="none"><br clear="none">Nancy<br clear="none"><br clear="none"><br clear="none">On 7/19/2018 9:53 AM, Richard Hane via Filepro-list wrote:<br clear="none">> Good morning list,<br clear="none">><br clear="none">> Although I have been retired for over 3 years, I still get calls on filePro issues. And now a new one.<br clear="none">><br clear="none">> We have fpodbc 5.0.13, 16 user network version a Windows network. We have about 9 printers on the system all HPs. Most of these are HP-P1606dn. We use fp printer definition HP-2100. This has worked for over 15 years.<br clear="none">><br clear="none">> For some reason they decided to replace 2 of those printers with HP402DN. All they did was unplug the old printers and plug in the new ones. Now they get no response on the new printers. I don't believe they get any error messages from fp or windows either.<br clear="none">><br clear="none">> Is there another printer type we should be using in filepro? Anyone other suggestions welcome.<br clear="none">><br clear="none">> Thank you in advance,<br clear="none">> Rick Hane<br clear="none">> _______________________________________________<br clear="none">> Filepro-list mailing list<br clear="none">> <a shape="rect" ymailto="mailto:Filepro-list@lists.celestial.com" href="mailto:Filepro-list@lists.celestial.com">Filepro-list@lists.celestial.com</a><br clear="none">> Subscribe/Unsubscribe/Subscription Changes<br clear="none">> <a shape="rect" href="http://mailman.celestial.com/mailman/listinfo/filepro-list" target="_blank">http://mailman.celestial.com/mailman/listinfo/filepro-list</a><br clear="none">><br clear="none"><br clear="none">-- <br clear="none">Nancy Palmquist MOS & filePro Training Available<br clear="none">Virtual Software Systems Web Based Training and Consulting<br clear="none">PHONE: (412) 835-9417 Web site: <a shape="rect" href="http://www.vss3.com/" target="_blank">http://www.vss3.com</a><br clear="none"><br clear="none">-------------- next part --------------<br clear="none">An HTML attachment was scrubbed...<br clear="none">URL: <<a shape="rect" href="http://mailman.celestial.com/pipermail/filepro-list/attachments/20180719/fdf19904/attachment.html" target="_blank">http://mailman.celestial.com/pipermail/filepro-list/attachments/20180719/fdf19904/attachment.html</a>><br clear="none">_______________________________________________<br clear="none">Filepro-list mailing list<br clear="none"><a shape="rect" ymailto="mailto:Filepro-list@lists.celestial.com" href="mailto:Filepro-list@lists.celestial.com">Filepro-list@lists.celestial.com</a><br clear="none">Subscribe/Unsubscribe/Subscription Changes<br clear="none"><a shape="rect" href="http://mailman.celestial.com/mailman/listinfo/filepro-list" target="_blank">http://mailman.celestial.com/mailman/listinfo/filepro-list</a><br clear="none"><br clear="none"><br clear="none"> <br clear="none">-------------- next part --------------<br clear="none">An HTML attachment was scrubbed...<br clear="none">URL: <<a shape="rect" href="http://mailman.celestial.com/pipermail/filepro-list/attachments/20180719/ebd67367/attachment.html" target="_blank">http://mailman.celestial.com/pipermail/filepro-list/attachments/20180719/ebd67367/attachment.html</a>><div class="yqt5382705567" id="yqtfd71067"><br clear="none">_______________________________________________<br clear="none">Filepro-list mailing list<br clear="none"><a shape="rect" ymailto="mailto:Filepro-list@lists.celestial.com" href="mailto:Filepro-list@lists.celestial.com">Filepro-list@lists.celestial.com</a><br clear="none">Subscribe/Unsubscribe/Subscription Changes<br clear="none"><a shape="rect" href="http://mailman.celestial.com/mailman/listinfo/filepro-list" target="_blank">http://mailman.celestial.com/mailman/listinfo/filepro-list</a><br clear="none"></div></div><br><br></div> </div> </div> </div></div></body></html>