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<p class=MsoNormal>Headline: Civil Lawsuit over faulty computers highlights the
decline in Dell’s Reputation.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>For those who didn’t see the article in the NY Times,
it appears that from 2003 – 2005 Dell shipped approximately 11.8 million faulty
computers (Opti-plex).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The problem was faulty capacitors which would leak causing
the motherboard to crack and fail. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Dell support told one university in Austin Texas that the
problem was that the math problems they were running were taxing computers
causing them to break down. Dell employees were told to say anything but
the truth about the problem.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>It appears that HP and some other manufacturers had similar
problems early in 2003 but corrected the problem. Dell on the other hand
kept getting supplies from the same supplier.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The “funny” thing is that the Law Office defending
then against the civil lawsuit, had the bad computers from Dell.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Reading this article is a leason in how not to run a
company.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Richard Kreiss<o:p></o:p></p>
<p class=MsoNormal>GCC Consulting<o:p></o:p></p>
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