@key function

[Bob Simcoe]

Richard
Could any of the sessions be in Add, or Update Mode? The @key function doesn't work in those modes.

Bob Simcoe
Mid-City Office Equipment Inc. 
For a Better Day at the Office

-----Original Message-----
From: filepro-list-bounces+bob=midcityoffice.com at lists.celestial.com [mailto:filepro-list-bounces+bob=midcityoffice.com at lists.celestial.com] On Behalf Of Richard Kreiss
Sent: Wednesday, February 23, 2011 9:48 AM
To: 'filePro mailing List'; fpsupport at fptech.com
Subject: @key function

Windows server 2008
Workstation: Win XP Pro

Received a call from a client's office manager this A.M> telling me the
@keyO function was not working.

I received an email from her boss saying that the function worked on his
computer.  When I tested the function through terminal server, it worked.

/Ken define Not work

Not work - nothing happens - the popup update fails to come up

/ken define not working

To continue, I called the office manager and asked her if she was having
this problem in all of the sessions she had open.  The problem was in 2 of
the 5 sessions she had open.  She is normally accessing 5 different files,
one in each session.

My question is, what might cause an @key function to fail to execute?


Richard Kreiss
GCC Consulting
rkreiss at gccconsulting.net
  





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